SDSC Cloud Storage Support

How Do I Request a New SDSC Cloud Storage Account?

Members of the UC community and other educational institutions can send a request to services@sdsc.edu.

Industry partners can send a request to rhawkins@sdsc.edu.

How Do I View My SDSC Cloud Account Information?

Log into the SDSC Cloud Dashboard at https://dashboard.cloud.sdsc.edu.

How Do I Submit a Support Request to the SDSC Cloud Support Team?

Please send an email to support@sdsc.edu and include the following information:

  • Your account name
  • A description of the issue
  • The severity level of the issue (e.g. is the issue inconveniencing one user? Is the issue completely preventing multiple users from working?)
  • The best way to contact you if a rapid response is required

How Do I Change My SDSC Cloud Account Password?

  1. Log into the SDSC Cloud Dashboard at https://dashboard.cloud.sdsc.edu.
  2. Click on your user name on the top right of the page.
  3. Click on “Settings” in the drop-down box.
  4. Click on “Change Password” on the left side of screen.
  5. Enter your current password, new password, and new password again.
  6. Click “Change” when you are ready.
  7. Your password is now changed. You automatically will be prompted to log in again after changing your password.

How Do I Use SDSC Cloud Storage?

The SDSC Storage Team supports three methods of using SDSC Cloud Storage:

  1. SDSC Cloud Dashboard
  2. Cyberduck
  3. Swift Python Scripts

How Do I Access the Dashboard?

  1. Log into the SDSC Cloud Dashboard at https://dashboard.cloud.sdsc.edu.
  2. Select Object Store from the left navigation menu.
  3. Select Containers from under Object Store.
  4. Your containers should be listed to the right of the left navigation menu. Select the container name to view the objects in the container.

How Do I Access Cyberduck?

Download & Install

You can download and install the latest version of Cyberduck at the Cyberduck website.

Connect Cyberduck to cloud.sdsc.edu

  1. Launch Cyberduck and click on the "Open Connection" button.
  2. Select the "Swift (OpenStack Object Storage)" connection type.
  3. Enter "identity.cloud.sdsc.edu" in the "Server" text field.
  4. Enter "5000" in the "Port" text field.
  5. Enter your username and password in the appropriate fields.
  6. Click "Connect."
  7. The "Provide additional login credentials" prompt will pop up asking for the Tenant Name. Enter the name of your Project (also known as the Tenant).
  8. Click "Login."

How Do I Use Swift Python Scripts?

Please see the guide at https://sdsc-itss.atlassian.net/wiki/display/SC/Swift+Python+Script.