SDSC Resource Operations Metrics
SDSC operates and maintains reliable and popular high-performance cyberinfrastructure resources. This page summarizes a set of monthly availability, utilization, and user support metrics. Allocated users who wish to see usage information about their own accounts may use command line tools, such as reslist and tgusage: See SDSC user tools page.
Resource Utilization Summary: June 2008
Roll over terms for definitions and details (requires JavaScript)| Resource | Number of System Wide Outages | Duration of Outage | Comments | Resource Availablity | Resource Utilization |
| Blue Gene | 1 |
6.5 hours |
UO | 99.12% |
74.8% |
| Data Star | 0 |
0.0 hours |
100.0% |
83.4% |
IA-64 Cluster | 0 |
0 hours |
100.0% |
66.2% |
| GPFS-WAN | 0 |
0.0 hours |
100.0% |
NA |
|
| HPSS | 1 |
7.25 hours |
PM | 99.0% |
NA |
| SRB | 3 |
2.0 hours |
PM | 96.8.0% |
NA |
0.5 hours |
PM | ||||
26.67 hours |
UO | ||||
| SAMQFS | 0 |
0.0 hours |
100.0% |
NA |
Resource Utilization Details
User Support Resources Metrics (Trouble Ticket Analysis)
| Ticketing System | Number of Trouble Tickets | Average Initial response time | Average Resolution Time1 |
| TG Ticketing System | 19 |
3.43 hours |
25.06 hours |
| SDSC Remedy Ticketing System | 34 |
1.61 hours |
3.76 hours |
